Support

Here When You Need Us

From onboarding to troubleshooting, our team is here to support your organization’s success along the way.

Click Here for Support Options

Free and Premium Tech Support

All GEO Jobe products come with free tech support up to a certain amount of tickets per year as per the End User License Agreement of our products. We  stand by our products and their value. We do, however, offer premium tech support for our own products as well as 24/7 US based GIS and IT tech support.

Free

$0

This support is included with all GEO Jobe products at no additional charge.

  • 3 to 5 US Business Day Response Time
  • Phone, Email and Live Chat Support
  • 6 Standard Support Tickets Per Year
  • Access to Self Guided Support Resources and Knowledge Base
Free Tech Support

Enhanced

$5,000/ Year

Enhanced support packages are automatically included in all site license purchases, but may also be purchased individually if an organization so wishes or runs out of free tech support tickets. *

  • 1 US Business Day Response
  • 3 Premium Tickets for Direct Escalation to Developers
  • 24 Standard Support Tickets Per year
  • Dedicated Support Person Assigned to Your Acount
  • 1 Hands On Product Installation or Upgrade per year
  • 10% Discount on Commercially Listed GEO Jobe Professional Services
  • Contact Us

24/7 US Based

Contact Us

GEO Jobe offers 24/7 US based tech support for your GIS or IT needs.

  • Full on-call help desk packages with impressive response times.
  • Fully US Based, knowledgeable, and caring staff.
  • Surge capacity, disaster response, or on-demand packages available.
  • Contact Us

* Please see individual product guidelines in regards to single connector vs site license purchasing.

Self Guided Suppport

Use the GEO Jobe Knowledge Base

Self guided interaction with articles for common questions.

  • Fastest support option!
  • Quick answers to common questions.
  • Rich and robust resources.
Explore GEO Jobe KBase

Email Support

Send Us an Email

Support by email for GEO Jobe products.

  • Quickly work with our team to generate a ticket for any on-going support needs, share supporting information, make feature requests, or report a bug.
  • Support by email for both free or enhanced support clients.
Email Us

Live Chat

Connect Through Life Chat

Live chat is integrated directly into multiple GEO Jobe products. 

  • Chat directly with a human.
  • Quick response time when live chat is active in an application.
Coming Soon

Phone Support

Give Us a Call

Contact GEO Jobe tech support by one easy toll free number.

  • Product support is offered by phone generally between 8:30am and 4:30pm Monday to Friday with the exception of holidays recognized in the US.

    844.GEO.Jobe ( 844.436.5623 )