For engineering consulting firms expanding across a national footprint, maintaining a reliable, highly scalable Geographic Information Systems (GIS) infrastructure is essential. HR Green, a nationally recognized firm providing planning, design, and management services for municipal infrastructure, relies heavily on GIS for data integration, analytics, visualization, asset management, and modern web apps.
As demands for digital delivery, real-time data access, and web-based applications accelerated, the internal complexity of HR Green’s ArcGIS Enterprise environment grew significantly. While internal IT supported general enterprise technology, the specialized nature of ArcGIS Enterprise called for dedicated GIS IT expertise.
The Challenge: Scaling GIS IT Expertise Alongside Growth
HR Green needed a partner capable of offering 24/7 support while guiding the long-term evolution of its platform.
“As we continue to grow our digital delivery capabilities across our national footprint, we knew we needed a partner who could support that scale with 24/7 support while also helping to evolve our GIS platform.” — Emily Carney, Digital Delivery Geospatial Lead, HR Green
The Solution: A Collaborative Managed Services Approach
Referred by Esri, HR Green chose GEO Jobe for its multi-tier support model and its capacity to handle both on-premises and cloud-based environments. GEO Jobe stepped in following a previous consultant, immediately supporting HR Green during a critical ArcGIS Enterprise upgrade.
Rather than functioning as a distant vendor, GEO Jobe integrated directly with HR Green’s internal GIS and IT staff. Dedicated resources, including Senior Solutions Engineer Nick Lawalin, provided practical technical guidance and proactive support. HR Green’s teams led system testing and validation, ensuring operational continuity across all components during the transition.
Key Capabilities Delivered:
- Specialized ArcGIS Enterprise administration and upgrade planning
- 24/7 support with proactive issue resolution and root-cause analysis
- Support spanning both on-premises and cloud environments
- Dedicated GIS IT personnel working alongside internal teams
Results and Value Delivered
By offloading complex infrastructure troubleshooting to GEO Jobe, HR Green gained improved environment stability and faster issue resolution. Internal GIS personnel gained back valuable capacity, shifting focus from maintenance to project delivery and client needs.
“Working with GEO Jobe has given our team confidence in the stability and scalability of our GIS platform. They have supported our on-premise infrastructure with practical guidance, reliable solutions, and a collaborative approach that makes them not only a trusted partner, but also genuinely enjoyable to work with.
GEO Jobe has also helped strengthen how our GIS infrastructure is supported by bringing dedicated GIS IT expertise that works alongside our internal IT team. This added perspective has contributed to improved system reliability and a more consistent approach to managing our GIS environment as a whole. As we continue to advance our digital delivery capabilities, we look forward to GEO Jobe continuing to support and evolve alongside us in that growth.” — Emily Carney, Digital Delivery Geospatial Lead, HR Green
Looking forward, HR Green plans to continue utilizing GEO Jobe’s managed services to maintain system reliability and expand its digital delivery capabilities.
About HR Green
HR Green is one of the nation’s longest operating civil engineering firms, delivering award‑winning solutions for over a century. For more information, visit https://www.hrgreen.com/
About Our Company
GEO Jobe is a leading GIS software and geospatial solutions provider, serving more than 12,000 organizations globally. The company is most known for developing some of the industry’s most popular applications, including Admin Tools for ArcGIS, Backup My Org, Clean My Org, Manage My Attachments, and Symphony for ArcGIS.
GEO Jobe offers U.S.-based 24/7 Support for organizations using Esri’s ArcGIS© System. GEO Jobe also offers professional services focused on Esri’s ArcGIS System, including custom software development, enterprise solution implementation, data science and UAV data collection.
Founded in 1999, GEO Jobe has been in operation for more than 25 years and an Esri business partner since 2002, and is currently a Platinum Partner.
