We’re pleased to share that after spending 6 months as our Jr. support Engineer, Blake Bilbo has taken up a position as our Head of customer support. Blake is the voice and knowledge behind the support chat line, the name behind the support emails, and the team member responsible for helping create a great experience for all our customers and application users. Blake is also the one behind our recently launched Knowledge Base (Kbase) – a support tool for our Admin Tools users.
Blake Bilbo has taken on the newly created position of Head of Customer Support. Blake will be working with teams across the company with a focus on providing technical support for our international user base and ensuring client success.
Blake came to GEO Jobe with over 10 years of experience in GIS and was recruited initially as a Junior Support Engineer. His experience includes a strong background in world-class technical support and history in GIS. Blake’s past projects cover many disciplines, including teaching, customer support and account security, airborne LiDAR surveys for the National Coastal Mapping Program, supporting the Army Corps of Engineers, analysis of 3D satellite imagery, performing aeronautical chart maintenance, and creating custom augmented reality experiences for geographic surveys.
Prior to joining GEO Jobe, Blake was a Technical Support Advisor for Xerox and Apple, a GIS Analyst for various companies, as well as an English Teacher in Ishinomaki, Japan. Bilbo adds, “I am encouraged by the progress and knowledge I have gained in just over six months since I’ve started. Although the responsibilities and expectations that come from this position can be intimidating, the degree of freedom and excellent leadership by everyone in the company has allowed for my success.”
“We are extremely excited to have take on this important role supporting our clients and product users. As our user base grows, taking care of those clients is a critical part of overall company and product success. Blake brings a great mix of advanced technical support experience with GIS weaved throughout. Blake has been instrumental in the development and maintenance of our GIS Knowledge Base (geo-jobe.com/